Mentorleaf Privacy Policy

1. Who we are

Mentorleaf is a trading name of Inovidia Limited, a company registered in England and Wales under company number 12348683.

Inovidia Limited is the data controller responsible for deciding how personal information collected through Mentorleaf is used.

For privacy enquiries, contact: join@mentorleaf.com

2. Information we collect

When parents or guardians join the Mentorleaf early-access list, we may collect:

• first name;
• last name;
• email address;
• the child’s broad year group;
• communication preferences;
• information provided when contacting us.

When tutors join the Mentorleaf early-access list, we may collect:

• first name;
• last name;
• email address;
• the maths levels they are interested in teaching;
• communication preferences;
• information provided when contacting us.

Our website and service providers may also process limited technical information, including:

• IP address;
• browser type;
• device type;
• submission date and time;
• security, diagnostic and server logs.

3. Children’s information

The early-access forms are intended to be completed by adults aged 18 or over.

Parents and guardians should not provide:

• a child’s full name;
• the child’s school;
• a home address;
• health information;
• disability or special educational needs information;
• safeguarding disclosures;
• identification documents.

At this stage, Mentorleaf requests only the child’s broad year group to understand the needs of families interested in the service.

4. How we use personal information

We may use personal information to:

• manage the Mentorleaf early-access lists;
• respond to enquiries;
• understand demand from parents and tutors;
• plan and improve the Mentorleaf service;
• send requested early-access and launch communications;
• manage tutor interest and future applications;
• protect the website and prevent misuse;
• comply with legal and regulatory obligations.

Joining an early-access list does not create a tutoring contract and does not guarantee access to the future Mentorleaf service.

5. Our lawful bases

Depending on the purpose, we may rely on:

Consent, where a person asks to receive early-access, launch or marketing communications.

Legitimate interests, where necessary to manage the early-access programme, respond to enquiries, understand demand, improve Mentorleaf or protect the website.

Legal obligation, where processing is required by law.

Where we rely on consent, it can be withdrawn at any time.

6. Early-access emails

By submitting an early-access form and providing the required consent, a person asks Mentorleaf to send relevant communications about:

• the early-access programme;
• product development;
• launch information;
• parent access;
• tutor applications;
• relevant Mentorleaf updates.

Each marketing email should provide an unsubscribe option.

People may also unsubscribe by contacting: join@mentorleaf.com

7. Acumbamail

We use Acumbamail to manage the parent and tutor early-access lists and to send email communications.

Information submitted through a Mentorleaf early-access form is transmitted to the relevant Acumbamail list.

Acumbamail may process contact information, subscription information, IP addresses and email-engagement information as part of providing its service.

We do not sell early-access information.

8. Cloudflare and website hosting

The Mentorleaf website is hosted and delivered using Cloudflare.

Cloudflare may process limited technical information, including IP addresses, request details and security logs, to deliver and protect the website.

9. Other service providers

We may use service providers for:

• website hosting;
• content delivery;
• security;
• form processing;
• email delivery;
• technical support;
• analytics, where implemented lawfully.

Service providers are permitted to process personal information only where necessary to provide their services or meet legal requirements.

10. International processing

Some service providers may process information outside the United Kingdom.

Where UK personal information is transferred internationally, Inovidia Limited will take steps intended to ensure that a lawful transfer mechanism and appropriate safeguards are used where required.

11. Retention

Early-access information will normally be retained until the relevant launch process is completed or for up to 24 months after the person’s last meaningful interaction with Mentorleaf, whichever is appropriate.

Information may be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

A person may ask us to delete their information sooner, subject to applicable legal exceptions.

12. Sharing personal information

We may share personal information with:

• service providers acting on our behalf;
• professional advisers;
• regulators, courts or authorities where required by law;
• an organisation involved in a genuine restructuring, sale or transfer of the Mentorleaf business.

We do not sell personal information.

13. Security

We use reasonable technical and organisational measures intended to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• inappropriate disclosure.

No online service can guarantee absolute security.

14. Individual rights

Depending on the circumstances, individuals may have rights to:

• request access to their personal information;
• request correction of inaccurate information;
• request deletion;
• request restriction of processing;
• object to processing;
• receive certain information in a portable format;
• withdraw consent;
• complain about how their information is handled.

Requests should be sent to: join@mentorleaf.com

We may need to confirm the identity of the person making a request.

15. Complaints

Please contact us first so that we can try to resolve any concern.

Individuals also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator.

16. Cookies and analytics

Mentorleaf may use strictly necessary technologies to operate and protect the website.

Do not add non-essential analytics, advertising or tracking cookies without adding an appropriate cookie notice and consent mechanism.

If analytics or additional tracking services are added later, this Privacy Policy must be updated before those services are activated.

17. External links

The website may contain links to third-party websites.

Inovidia Limited is not responsible for the privacy practices or content of independent third-party websites.

18. Changes to this policy

We may update this Privacy Policy as Mentorleaf develops or where legal and operational requirements change.

The latest version will be published on this page with its updated date.

19. Contact

Privacy questions and requests can be sent to: join@mentorleaf.com